Shipping policy

Standard Shipping Policy

At Heffernan's Jewellery LTD, we aim to provide a smooth and reliable shopping experience for our customers. Below is our standard shipping policy for all orders within Canada:

Shipping Locations

We offer standard shipping to all provinces and territories within Canada. Shipping fees will be calculated at checkout based on the delivery location and the total weight of your order.

Processing Time

  • All orders are typically processed within 1-3 business days. This may vary during peak seasons or for customized pieces, which may take additional time.
  • You will receive an email confirmation once your order has been processed and shipped.

Shipping Time

  • Standard Shipping: Once shipped, most orders will arrive within 3-7 business days, depending on the destination. Rural and remote areas may experience slightly longer delivery times.
  • Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather conditions, courier issues, or other unforeseen circumstances.

Shipping Rates

  • Shipping fees will be calculated at checkout based on the weight and destination of your order.
  • Free shipping may be available for certain order amounts or promotions. Check our website or contact us for details.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track the progress of your delivery through the carrier’s website.

Shipping Restrictions

  • We currently do not offer shipping to international destinations. If you are located outside of Canada and wish to inquire about shipping options, please contact us directly.

Shipping Issues

If your order has not arrived within the estimated delivery window, or if you encounter any issues with the shipping process, please contact our customer service team immediately. We will work with the carrier to resolve any issues as quickly as possible.

Packaging

Your jewelry will be carefully packaged to ensure it arrives in perfect condition. We use high-quality, secure packaging materials to protect your items during transit.

Need Assistance? If you have any questions about our shipping policy or need help with your order, please don’t hesitate to reach out to our customer service team at 519-885-4468. We're here to help!